dexcom follow app server unavailable

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23-11-2024

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Dexcom Follow App Server Unavailable: Troubleshooting and Solutions

The Dexcom Follow app is a crucial tool for caregivers and loved ones monitoring the glucose levels of individuals using Dexcom G6 or G7 Continuous Glucose Monitors (CGMs). However, encountering a "server unavailable" error message can be frustrating and concerning. This article explores the common causes of this issue and provides troubleshooting steps to help you regain access to important glucose data.

Understanding the "Server Unavailable" Error

The "server unavailable" message usually indicates a problem with Dexcom's servers, not necessarily with your phone or the CGM device itself. This means the app cannot connect to the central database where your glucose data is stored and shared. While frustrating, it's often a temporary issue.

Common Causes of Dexcom Follow Server Unavailability

Several factors can contribute to Dexcom Follow server unavailability:

• Planned Maintenance: Dexcom periodically performs scheduled maintenance on its servers. These outages are usually announced in advance, but unforeseen circumstances can lead to unexpected downtime.
• High Traffic: Periods of high demand on the Dexcom servers, perhaps due to a large number of users accessing the app simultaneously, can overload the system, resulting in temporary unavailability.
• Technical Glitches: Unexpected technical problems within Dexcom's infrastructure can cause server outages. These can range from minor software bugs to more significant hardware failures.
• Network Issues: Although less common, problems with your internet connection (Wi-Fi or cellular data) can prevent the app from connecting to the Dexcom servers.

Troubleshooting Steps

Before contacting Dexcom support, try these troubleshooting steps:

1. Check Dexcom's Status Page: Many companies, including Dexcom, provide status pages that detail any ongoing service interruptions or planned maintenance. Check their website for updates before assuming there's a problem on your end.
2. Restart Your Device: Simply restarting your smartphone or tablet can often resolve temporary software glitches.
3. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if one performs better.
4. Reinstall the App: If the problem persists, uninstall and reinstall the Dexcom Follow app. This can resolve corrupted app data.
5. Check for App Updates: Make sure you're using the latest version of the Dexcom Follow app. Updates often include bug fixes and performance improvements.
6. Contact Dexcom Support: If none of the above steps resolve the issue, contact Dexcom's customer support. They can investigate server-side problems or provide further assistance.

What to Do When the Server is Unavailable

When the Dexcom Follow app is unavailable, it's essential to:

• Monitor Glucose Levels Directly (if possible): If you have access to the main Dexcom G6 or G7 receiver, you can still check glucose readings directly from the device.
• Contact the Individual Wearing the CGM: If you're a caregiver, reach out to the person wearing the CGM to check their glucose levels directly.
• Be Prepared for Emergency Situations: Having a plan in place for managing hypoglycemia (low blood sugar) or hyperglycemia (high blood sugar) is crucial.

Prevention and Best Practices

While you can't always prevent server outages, ensuring you have a stable internet connection and keeping your app updated are good preventative measures. Regularly checking Dexcom's status page can also help you anticipate potential service disruptions.

The "Dexcom Follow app server unavailable" error is often temporary. By following the troubleshooting steps outlined above, you can increase your chances of quickly regaining access to important glucose data. Remember, if the problem persists, contact Dexcom support for assistance.